- Calm yourself
- Establish trust
- Show them that you are listening
- Ask them what they need.
This video is part of the Everyday First Aid online resource — 14 free videos making it easy for you to learn basic first aid skills.
This is a good video, but it’s worth mentioning just a couple of things:
It would be much more comforting to crouch down to the lady in the wheelchair. This is because standing can be a little intimidating. Holding and stroking hands would also help to calm the distressed lady.
The fallen bike is a trip hazard as it is getting in the way. It could also be damaged and anyone riding off on it could find themselves having another accident.